Shipping policy
Last Updated: 7/20/2026
At TheraVeo, we are committed to delivering your order quickly, safely, and transparently. Please review the details below regarding our processing and shipping timelines.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Estimated Shipping Times
We work with trusted logistics partners to deliver worldwide. Estimated delivery times are:
- United States & Canada: 5–8 business days
- United Kingdom & Europe: 7–10 business days
- Australia & New Zealand: 7–10 business days
- Rest of World: 7–12 business days
Please note that these are estimated delivery times and may vary depending on location and external factors.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
If you do not receive tracking information within 3 business days, please contact us at info@trytheraveo.com.
Customs, Duties & Taxes
For international orders, customs duties or import taxes may apply depending on your country’s regulations.
These charges are not included in your order and are the responsibility of the customer.
Delays & Exceptions
While we strive to meet all delivery timelines, delays may occur due to factors outside our control, including:
- Customs clearance procedures
- High seasonal demand
- Carrier delays or disruptions
TheraVeo is not responsible for delays caused by these external factors, but we will always assist you in tracking and resolving any issues.
Incorrect Address / Failed Delivery
Please ensure that your shipping details are accurate at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.
If you have any questions regarding your shipment, feel free to contact us at info@theraveo.store.