Refund policy

Last Updated: 7/20/2026

At TheraVeo, we are committed to providing a high-quality experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Eligibility Requirements

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • A valid proof of purchase (order number or confirmation email) is required
  • The return request must be submitted within 30 days of delivery

Return Authorization

To initiate a return, please contact us at:

Email: info@theraveo.store

Include your:

  • Order number
  • Reason for return

Once approved, we will provide detailed return instructions and the appropriate return address.

Important: Returns sent without prior authorization may not be accepted.

Refunds

After your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at info@trytheraveo.com and we will assist you.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees (if applicable) are non-refundable
  • If the return is due to a damaged, defective, or incorrect item, we will cover the cost

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos showing the issue

We will resolve the issue by offering a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards or promotional items (if applicable)

Additional Notes

  • Returns that do not meet the above conditions may be rejected
  • We are not responsible for returns lost in transit without tracking
  • Processing times may vary during high-demand periods

Contact Information

TheraVeo is operated by NORVEXIC LLC, a company registered in the United States.

Address: 5830 E 2nd St, Ste 7000 #31602, Casper, Wyoming 82609, United States
Email: info@theraveo.store